Terms of service

 

Terms of Service

 

Last Updated: 10 March 2026

Welcome to Aysa Hardware! In these Terms, the words “we”, “us” and “our” refer to Aysa Hardware. Our store and website, including all content, products, services, tools, and features (collectively, the “Services”), are operated to provide customers with a convenient and curated shopping experience. Our online store is powered by Shopify, which enables us to deliver the Services to you.

By using or accessing our Services, you agree to these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms, you should not use or access our Services.

1. Accounts and Access

By using our Services, you confirm that you are at least of legal age in your province or territory and may allow any minor dependents under your supervision to use the Services on devices you control.

To place an order or use certain features, you may be required to provide information such as your email, billing, shipping, and payment details. You warrant that all information provided is complete, accurate, and current. You are solely responsible for maintaining the security of your account credentials, and you may not transfer or share your account with others.

2. Products

We make every effort to accurately represent our products. However, product appearance may vary depending on your device, screen, or settings. Product descriptions, specifications, and availability may change without notice. We reserve the right to limit quantities, discontinue items, or modify offerings at our discretion.

3. Orders

Placing an order constitutes an offer to purchase. Aysa Hardware reserves the right to accept or decline any order. Your order is confirmed only after we accept it and process your payment. Review your order carefully, as cancellations may not be possible once an order is confirmed.

All orders are subject to our Refund and Return Policy [LINK]. Purchases are intended for personal or household use only and not for resale or export.

4. Pricing and Payment

Prices, promotions, and discounts may change without notice. Prices displayed in our online store exclude applicable taxes, shipping, or handling fees unless stated. Payment information provided must be accurate, and you authorize us to charge your chosen payment method.

5. Shipping and Delivery

Delivery times are estimates and may vary. We are not liable for delays caused by carriers, customs, or unforeseen events. Once products are transferred to the carrier, risk passes to the customer.

6. Intellectual Property

All content on the Services, including trademarks, logos, text, images, and graphics, are owned by Aysa Hardware, its affiliates, or licensors. You may use the Services for personal, non-commercial purposes only. Any unauthorized use, reproduction, or distribution of content is prohibited.

7. Third-Party Tools and Links

Our Services may include access to third-party tools or links. These are provided “as-is,” without endorsement or liability from us. You use such tools and links at your own risk.

8. Relationship with Shopify

Our store operates on Shopify, which enables the online platform. Purchases are made directly with Aysa Hardware. Shopify is not responsible for any sales, deliveries, or issues related to your transactions.

9. Feedback

By submitting feedback, ideas, or suggestions, you grant Aysa Hardware a worldwide, royalty-free, sublicensable license to use and modify your feedback. You warrant that your feedback does not infringe on any third-party rights.

10. Errors and Omissions

We strive for accuracy, but occasional errors in pricing, product descriptions, or availability may occur. We reserve the right to correct errors, cancel orders, or update information without prior notice.

11. Prohibited Uses

You may only use our Services for lawful purposes. Prohibited actions include:

  • Violating laws or third-party rights

  • Uploading malicious software or viruses

  • Spamming or phishing

  • Impersonating others

  • Disrupting the Services

Violations may result in suspension or termination of your account.

12. Termination

We may terminate or suspend access to the Services at our discretion. Termination does not relieve you of obligations accrued before termination. Certain sections of these Terms survive termination, including Intellectual Property, Feedback, Disclaimer, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy.

13. Disclaimers

Services and products are provided “as-is” without warranties of any kind, express or implied, including merchantability, fitness for purpose, or non-infringement.

14. Limitation of Liability

To the fullest extent permitted by law, Aysa Hardware and Shopify, including affiliates and service providers, are not liable for damages arising from use of the Services or products, including loss of profits, data, or business interruptions.

15. Indemnification

You agree to indemnify and hold harmless Aysa Hardware, Shopify, and their affiliates against claims arising from your violation of these Terms, applicable laws, or misuse of the Services.

16. Governing Law

These Terms are governed by South African law, including the Consumer Protection Act 68 of 2008, Electronic Communications and Transactions Act 25 of 2002, and Protection of Personal Information Act 4 of 2013. Any disputes will be subject to the courts in Cape Town, South Africa.

17. Changes to Terms

We may update these Terms periodically. Continued use of our Services constitutes acceptance of any changes.

18. Contact

For questions regarding these Terms, please contact us:

Aysa Hardware
13 Blossom Street, Silvertown, Athlone, Cape Town, 7764, South Africa

Email: info@aysahardware.co.za