Shipping policy
Thank you for choosing Aysa Hardware.
We are committed to providing a fast, reliable, and transparent shipping experience for customers across South Africa. Please review our shipping policy to understand how we process, ship, and deliver your orders.
Order Processing
- Processing Time: 1–3 business days (Monday–Friday)
- Orders placed after 12:00 PM (SAST), on weekends, or on public holidays will be processed on the next business day.
- Every order is carefully reviewed before dispatch to ensure accuracy and quality.
In some cases, processing may take longer due to payment verification, inaccurate shipping details, or unusually high order volumes. If your order is delayed, we will notify you promptly via email.
Shipping & Delivery
| Destination | Estimated Transit Time | Shipping Cost |
|---|---|---|
| South Africa | 2–5 Business Days | Free Shipping |
Estimated Total Delivery Time: 3–8 Business Days
(Processing Time + Shipping Time)
Delivery times are estimates and may vary depending on your location and courier operations.
Shipping Partners
We partner with trusted courier services throughout South Africa to ensure your order arrives safely and on time.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and delivery details.
Order Tracking
You will receive tracking information via email once your order has been shipped.
Please allow 24–48 hours for tracking updates to appear in the courier's system.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at info@aysahardware.co.za.
We will make every effort to accommodate your request. However, once an order enters processing or has been dispatched, cancellations or modifications cannot be guaranteed.
If your order has already shipped, you may be eligible for a return in accordance with our Return & Refund Policy.
Address Changes
Customers should ensure that all shipping information is accurate before completing checkout.
If you notice an error after placing your order, contact us immediately. While we will do our best to update your shipping address, changes cannot be guaranteed once processing has begun or the shipment has been handed to the courier.
Shipping Issues
Lost or Missing Packages
If your tracking status indicates that your package has been delivered but you have not received it, please:
- Check with household members or neighbors.
- Verify the delivery location.
- Contact the courier directly to initiate an investigation.
Aysa Hardware is not responsible for packages confirmed as delivered by the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Aysa Hardware is not liable for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses.
Undeliverable Orders
Orders returned to us because of:
Invalid or incomplete shipping addresses
Multiple unsuccessful delivery attempts
Refused deliveries
may be subject to additional shipping charges before reshipment or may be cancelled in accordance with our policies.
Delivery Delays
While we strive to deliver every order on time, unexpected circumstances beyond our control may occasionally affect delivery schedules, including:
- Severe weather conditions
- Natural disasters
- Courier network disruptions
- Public holidays
- Deliveries to remote or rural areas
We appreciate your patience and understanding should these situations occur.
Holiday Shipping
During peak shopping periods—including Black Friday, Christmas, and New Year—processing and delivery times may be longer than usual due to increased courier demand.
We recommend placing your orders early during these periods to avoid delays.
Contact Us
If you have any questions regarding shipping or your order, we're happy to assist.
Aysa Hardware
Company Registration Number: 2021/795140/07
VAT Number: 4510310016
Address: 13 Blossom Street, Silvertown, Cape Town, 7764, South Africa
Phone: +27 84 417 0285
Email: info@aysahardware.co.za
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (SAST)