Shipping policy

 

Shipping Policy

 

At Aysa Hardware, we strive to provide a dependable and transparent delivery experience for customers throughout South Africa. This policy explains how orders are processed, shipped, and delivered when purchases are made through our online store.

This Shipping Policy is designed to comply with the requirements of the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, which require online retailers to clearly communicate delivery costs, timeframes, and customer rights.

Shipping Coverage

Aysa Hardware currently provides delivery services within South Africa.

Delivery availability may depend on courier coverage and the type of product ordered. Certain items such as gas cylinders or regulated products may only be eligible for local delivery or in-store collection due to transport safety regulations.

Shipping Fees

Delivery costs are calculated automatically during checkout and are based on:

  • Delivery destination

  • Size or weight of the order

  • Courier service used

Customers will always see the full shipping cost before completing payment.

Occasionally, Aysa Hardware may run free shipping promotions or special delivery offers, which will be clearly advertised on our website.

At present, express or same-day delivery services are not offered unless specifically stated during promotions or local delivery arrangements.

Order Processing

Orders are processed during our normal business days (Monday to Friday).

Processing timeframe:
1–2 business days after payment confirmation.

Please note the following:

  • Orders placed after 12:00 PM (SAST) may be processed on the next business day.

  • Orders submitted on weekends or public holidays will be processed on the next working day.

Order processing may occasionally take longer if:

  • Payment verification is required

  • Shipping information is incomplete or incorrect

  • High order volumes occur during peak shopping periods

If a delay occurs, our team will contact you using the email or phone number provided at checkout.

Shipping and Delivery Timeframes

Estimated courier delivery time within South Africa:

Transit time:
3–6 business days

Estimated total delivery timeframe:
Processing (1–2 business days) + Delivery (3–6 business days)

Total estimated delivery time:
4–8 business days

Delivery times are estimates and may vary depending on courier logistics, delivery location, or unforeseen operational delays.

Courier Partners

Aysa Hardware works with reputable courier companies operating in South Africa to ensure safe and efficient delivery.

After your order has been dispatched:

  • A tracking number will be sent via email or SMS.

  • Tracking updates may take 24–48 hours to appear in the courier system.

Tracking Your Order

Once your order has been shipped, you can monitor its progress using the tracking link provided.

If you do not receive tracking information, please contact our support team:

Email: info@aysahardware.co.za

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Contact details:

Email: info@aysahardware.co.za

Please note:

  • Orders cannot always be cancelled once processing has started.

  • If an order has already been dispatched, cancellation may no longer be possible and the return process will need to be followed.

Customer cancellation rights are protected under the Electronic Communications and Transactions Act 25 of 2002, which allows certain cooling-off rights for online purchases.

Address Changes

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your delivery details, please contact us immediately.

Once an order has been shipped, address changes or rerouting may not be possible.

Shipping Issues

Lost or Missing Deliveries

If a parcel is marked as delivered but cannot be located, customers should first contact the courier company using the tracking information provided.

Aysa Hardware will assist where possible in investigating delivery disputes.

Incorrect Delivery Address

Aysa Hardware cannot be held responsible for orders delivered to an incorrect address supplied by the customer during checkout.

Customers are encouraged to review their details carefully before completing payment.

Undeliverable Packages

Orders may be returned to us if delivery fails due to:

  • Incorrect or incomplete address

  • Multiple unsuccessful delivery attempts

  • Refusal to accept the delivery

In such cases:

  • Additional shipping charges may apply to resend the order.

  • Refunds, if applicable, may exclude original delivery costs.

Delivery Delays

Certain circumstances may affect delivery timelines, including:

  • Severe weather conditions

  • National public holidays

  • Load shedding or infrastructure disruptions

  • Courier operational delays

  • Remote or rural delivery locations

We appreciate your patience should such situations occur.

Peak Season Shipping Notice

During high-demand shopping periods such as:

  • Black Friday

  • Christmas

  • New Year

Courier networks may experience delays due to increased shipping volumes. Customers are encouraged to place orders early during these periods.

Business Information

Company Name: Aysa Hardware
Registration Number: 2021/795140/07
VAT Number: 4510310016

Physical Address:
13 Blossom St, Silvertown, Cape Town, 7764

Email: info@aysahardware.co.za

Business Hours

Monday – Friday
09:00 – 19:00

Legal Compliance

This shipping policy is provided in accordance with South African consumer and electronic commerce legislation, including:

  • the Consumer Protection Act 68 of 2008

  • the Electronic Communications and Transactions Act 25 of 2002

  • and the Protection of Personal Information Act 4 of 2013

These laws ensure transparency, fair consumer rights, and responsible handling of customer information in online transactions.