Privacy policy

 

Privacy Policy

Last Updated: 10 March 2026

Aysa Hardware operates this website and online store to provide customers with access to our products, services, and information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or otherwise interact with our services.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services online.

By accessing or using our website and services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be connected to you.

Depending on how you interact with our store, we may collect the following types of personal information:

Contact Information

This may include:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

Payment Information

When you place an order, payment details may be collected such as:

  • Debit or credit card information

  • Payment confirmation details

  • Transaction records

Payments are securely processed through trusted payment gateways and are not stored directly on our servers.

Account Information

If you create an account with our store, we may collect:

  • Username

  • Password

  • Preferences or saved settings

Order and Transaction Data

We may collect details about your activity on our store including:

  • Products viewed or added to cart

  • Items purchased

  • Orders returned or exchanged

  • Purchase history

Communications

If you contact us for customer support or enquiries, we may collect the information you include in your message.

Device and Technical Information

When you visit our website, certain technical data may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Network connection information

Website Usage Information

We may also collect information about how you interact with our website, such as:

  • Pages visited

  • Time spent on the website

  • Navigation patterns

How We Collect Information

Your personal information may be collected in several ways, including:

Information You Provide

Information you submit directly to us when you:

  • Place an order

  • Create an account

  • Contact our support team

  • Subscribe to marketing communications

Automatic Data Collection

Certain information is collected automatically through technologies such as cookies and similar tracking tools when you browse our website.

Service Providers

We may receive information from service providers who assist us with operating our online store, including payment processors, shipping providers, and website analytics services.

How We Use Your Personal Information

We use the information we collect to operate and improve our services. This may include:

Processing Orders

To process payments, manage orders, arrange shipping, and handle returns or exchanges.

Customer Support

To respond to enquiries, provide assistance, and maintain communication with customers.

Improving Our Store

To analyse how customers use our website so we can improve functionality, products, and services.

Marketing and Promotions

With your consent, we may send marketing communications about products, promotions, or updates. You can unsubscribe from marketing emails at any time.

Fraud Prevention and Security

We may use information to verify identities, prevent fraudulent activity, and maintain the security of our services.

Legal Compliance

We may use or disclose information to comply with legal obligations or respond to lawful requests from authorities.

Sharing Your Personal Information

We may share certain information with trusted third parties where necessary to operate our business. These may include:

Service Providers

Companies that assist with:

  • Payment processing

  • Website hosting

  • Order fulfilment

  • Shipping and logistics

  • Data analytics

  • Customer support

E-commerce Platform

Our store operates on Shopify, which processes certain customer data to operate and maintain the online store.

Marketing Partners

In some cases, we may work with advertising partners to provide relevant product recommendations or promotions.

Legal Requirements

We may disclose information where required by law or to protect our legal rights, property, or the safety of our customers.

Third-Party Websites

Our website may include links to external websites or services that are not operated by Aysa Hardware. We are not responsible for the privacy practices or content of these third-party websites. Customers should review the privacy policies of those sites separately.

Children's Privacy

Our services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from individuals under the legal age of majority. If a parent or guardian believes a child has provided personal information to us, they should contact us so the information can be removed.

Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

However, no system can guarantee complete security. Customers should avoid sharing sensitive information through unsecured communication channels.

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal requirements

  • Resolve disputes

  • Enforce our policies

Your Rights

Under applicable privacy legislation such as the Protection of Personal Information Act 4 of 2013, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to your personal data

  • Requesting correction of inaccurate information

  • Requesting deletion of personal data where legally permitted

  • Requesting a copy of your personal data

To exercise these rights, you may contact us using the details below.

We may request verification of your identity before processing certain requests.

Marketing Preferences

Customers may choose to opt out of receiving marketing emails at any time by clicking the unsubscribe link included in our marketing communications.

Even if you opt out of promotional messages, we may still send essential communications relating to your orders or account.

International Data Transfers

Your personal information may be stored or processed in countries outside South Africa when using third-party service providers.

Where this occurs, we take reasonable steps to ensure that your information remains protected in accordance with applicable privacy laws.

Updates to This Privacy Policy

Aysa Hardware may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

When updates are made, the revised version will be posted on this page with a new “Last Updated” date.

Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Aysa Hardware

Physical Address:
13 Blossom Street
Silvertown
Athlone
Cape Town
7764
South Africa


Email: info@aysahardware.co.za